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Introduction 1 These materials are © 2020 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited. Introduction A lthough the world is one-fifth of the way through the 21st century and information technology has dramatically changed, one paradigm has remained stubbornly intact: the need to provide workers with a robust and complete end-user computing environment so that they can interact with the work- loads that you've deployed across the on-premises data center combined with the public cloud. The foundational needs of end-user computing — providing access to enterprise-provided applications and workloads — haven't changed much since the beginning, but the methods by which this goal is accomplished have transformed over the years. User demands have evolved and enterprise capabilities have matured to support myriad new opportunities for advancing this resource. Today, the industry is decades into virtualization's conquering of the datacenter and at least a decade into the hybrid cloud era. Enterprises can also affordably leverage flash storage and new datacenter architectural options to transform and improve the methods by which end-users consume enterprise resources. About This Book In this book you'll learn about the history of end-user comput- ing. You'll discover that, although the key outcome desired from end-user computing environments has stayed consistent since the 1950s, all of the technology that underpins such environments has changed. You'll discover the methods by which you can deploy application and workload services to your employees and develop a budget to make sure that you don't spend more than you need. Foolish Assumptions For this book I assume you have at least a basic understanding of virtualization, storage, cloud, and end-user computing. The gen- eral audience for this book is anyone in IT who wants to learn