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CHAPTER 4 Deploying Operating Systems and Applications in VDI and DaaS Environments 41 These materials are © 2020 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited. Chapter 4 IN THIS CHAPTER » Creating and managing master desktop images » Understanding the role of agent software in a VDI environment » Discovering application catalogs and delivery mechanisms Deploying Operating Systems and Applications in VDI and DaaS Environments N o matter how much you might want to, you can't get away from operating systems in your desktop environments. Whether you're deploying physical desktops, virtual desk- top infrastructure (VDI)-based desktops, or you've made the jump to desktop-as-a-service (DaaS), you still have to have an operating system and application deployment plan in place. Creating and Managing Master Images A long time ago, there was Ghost. No, not the movie. It was one of the original methods by which organizations cloned desktops to avoid having to manually install Windows, Office, and a slew of other applications manually on every new PC that rolled into the environment.