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Future of Work

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1. EY — Building a better working world, "The future of work is changing. Will your workforce be ready?" 2017. https://www.ey.com/ Publication/vwLUAssets/ The_future_of_work_is_changing/$FILE/ey- the-future-of-work-is-changing-will-your- workforce-be-ready.pdf 2. Future Workplace LLC, "Multiple Generations at Work: Multiple Generations Working Side by Side in 2020," 2012. http://futureworkplace.com/wp-content/ uploads/ MultipleGenAtWork_infographic.pdf 3. Gallup, "What Workplace Leaders Can Learn From the Real Gig Economy," August 2018. https://www.gallup.com/workplace/240929/ workplace-leaders-learnreal-gig- economy.aspx 4. Small Business Labs, "Global Coworking Forecast: 30,000 Spaces and 5.1 Million Members by 2022," December 2017. https://www.smallbizlabs.com/2017/12/ coworkingforecast.html 5. Deloitte, "The future of work: The augmented workforce," February 2017. https://dupress.deloitte.com/dup-us-en/focus/ human-capital-trends/2017/futureworkforce- changing-nature-of-work.html 6. Accenture, "Consumers Welcome Personalized Offerings but Businesses Are Struggling to Deliver, Finds Accenture Interactive Personalization Research,"October 2016. https://newsroom.accenture.com/news/ consumers-welcome-personalized-offerings- but-businesses-are-struggling-to-deliver- findsaccenture-interactive-personalization- research.htm 7. Gallup, "State of the Global Workplace," 2017. https://www.gallup.com/workplace/238079/ state-global- workplace-2017.aspx?utm_source=link_intdede&utm_campaign=it 8. Shipearly, "Customer Experience to Overtake Product & Price in 2020," 2019. https://shipearly.com/customer-experience- to-overtake-product-price-in-2020/ 9. iOffice, "15 Amazing Workplace Design Statistics You Should Know," September 2018. https://www.iofficecorp.com/blog/workplace- design-statistics 10. Forbes, "Concerned About Your Bottom Line? Focus On Employee Experience," October 2019. https://www.forbes.com/sites/workday/ 2019/10/09/concernedabout-your-bottom- line-focus-on-employee- experience/#6513ddde4398 References

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