Issue link: https://insights.oneneck.com/i/1358998
Delivering a Superior Customer and Agent Experience Delivering a personalized, delightful customer experience is key to staying competitive. In a marketplace with more choices than ever, people will choose — and stay with — the company that delivers proactive, personalized service. And when you transform the workplace, you also transform workstreams to support intelligent, more proactive customer journeys. Delivering the right product or service, to the right customer, at the right time, is the best way to improve NPS and CSAT scores. "By 2020, customers are going to make their buying decisions based on customer experience – not product, not price." – Shipearly 8