Issue link: https://insights.oneneck.com/i/1433979
The Challenge Regency Ligh ng's IT provider was unable to deliver the level of exper se and quality of service Regency needed to support their growing business. They have seven loca ons na onwide and one interna onal loca on. With 300 total users, server down me was becoming more and more frequent making it difficult for agents to provide informa on to poten al customers or even take orders. Similarly, Regency's customers found placing orders online to be cumbersome and were highly dissa sfied. Regency needed to revamp their IT environment, increase system availability and simplify desktop management. And they needed to solve this problem before they executed plans to expand into new markets. Regency needed a partner who could provide the level of exper se required to host and manage their IT infrastructure, while helping them achieve their business goals. They wanted a partner with experience, service excellence and integrity. The OneNeck® IT Solutions Answer Regency's solu on is comprised of virtualized and dedicated server hos ng in combina on with fully managed services. This solu on allows Regency Ligh ng to achieve reliable, end-to-end support for their cri cal applica ons and IT infrastructure. It also ensures that Regency's customers and agents have high availability access to their servers to place orders and find informa on. In addi on, Regency leveraged OneNeck's Desktop as a Service (DaaS) solu on for a more efficient approach to desktop management. DaaS allows Regency agents to access their data (which was tradi onally stored on their physical desktop) from anywhere outside their office through any device connected to the Internet. The agents' desktop workload was moved from their local compu ng device (e.g., laptop, tablet, cell phone) and placed in a secure, highly available cloud infrastructure environment. The Company Regency Ligh ng is a na onal ligh ng distributor that provides solu ons for every residen al and commercial ligh ng applica on. Regency offers electrical design, construc on service, design lamp replacement, maintenance services and retrofit solu ons. For several years, Regency Ligh ng has been ranked among the top 200 electrical wholesalers in the United States by Electrical Wholesaling Magazine. "OneNeck IT Solu ons has provided a level of exper se and support that was sorely needed. I consider OneNeck an extension of my IT team. This rela onship has allowed me to keep staffing levels to a minimum and helped alleviate the need to hire addi onal senior-level technical exper se in-house." Jesus Arriaga Vice President of Informa on Technology Regency Ligh ng Customer Case Study Regency Lighting Improving system reliability and desktop management