Case Studies

The Challenge As the pa ent base con nued to grow, the organiza on's IT opera ons began to lag. Mountain Park knew they needed to establish a scalable IT environment that would reduce down me, increase security and meet data back-up and recovery needs. Most importantly, they had to ensure pa ents' records complied with federal and state security requirements. With frequent network down me, the organiza on experienced a breakdown in communica on between the geographically dispersed clinics. Weekly down me of its servers lasted an average of 20 minutes at a me. Mountain Park lacked the people, processes and technologies to maintain a sound IT environment across all loca ons. The agency had only one IT manager for all five loca ons, thus wai ng for on-site help had become the norm. The OneNeck® IT Solutions Answer OneNecks' team of experts assessed Mountain Park's business requirements and created a technology road map with highly efficient IT infrastructure. In addi on, OneNeck had the bandwidth to grow with the organiza on and tackle any new federal regula ons, like the move toward electronic medical records. The result was a strategic approach to developing a new environment that was cost-effec ve and enabled Mountain Park to treat more pa ents. OneNecks' customized solu on includes the following elements: Managed Hosting Mountain Park's servers were moved to OneNeck's state-of-the-art data center in Tempe. OneNeck established high-speed and highly secure connec vity to Mountain Park's Baseline Clinic loca on. The solu on provided Mountain Park with space for growth and a team of experts that managed all facets of IT opera ons, including their robust prac ce management applica on. By moving their servers into OneNecks' data center, Mountain Park was able to leverage the redundant power and air condi oning systems to keep their servers up and running. Managed Security By implemen ng a managed firewall and intrusion detec on system, OneNeck provides Mountain Park with comprehensive protec on from cyber a acks. There servers are protected using best-of- breed an -virus and an -spam so ware. OneNeck proac vely monitors and maintains the servers according to IT service management best prac ces. Disaster Recovery and Data Back Up Mission-cri cal data for Mountain Park is backed up and archived automa cally at the OneNeck data center. The Company Created in 1983, Mountain Park Health Center is a non-profit community health organiza on dedicated to providing affordable health care for today's families. The clinics differ from most tradi onal doctors' offices by offering a full-range of medical services under one roof. In fact, an en re family can receive health care in one convenient loca on. Based in the Phoenix, Arizona metro area, Mountain Park Health Center operates five clinic loca ons that serve diverse neighborhoods. The organiza on has seen its medical visits increase to nearly 210,000 annually. "Mountain Park was not able to fully embrace technology un l partnering with OneNeck IT Solu ons. Although we had computers and an IT Manager, it was not enough to keep our systems opera ng consistently. OneNecks' exper se has allowed Mountain Park to have confidence in our IT opera ons." Dr. John Swagert Chief Execu ve Officer, Mountain Park Health Center Customer Case Study Mountain Park Health Center Connecting IT operations across five locations

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