Issue link: https://insights.oneneck.com/i/1364590
| 12 An Open Partner Ecosystem Means Unlimited Potential Your digital workspace solution needs to interoperate with all the software, services, and tools that your users and your operations rely on. In particular, this includes: • IDP and SSO. As discussed above • Networking. To facilitate connections between clouds and to backend systems in your datacenters • Storage. To ensure that users can access their files no matter where they are stored Multi-Cloud Support Prevents Lock-In It's an increasingly multi-cloud world. Most enterprises have applications and data in multiple public and private clouds and are trying to avoid getting locked into any single provider. If this applies to your organization, it makes sense to choose a DaaS provider that operates across multiple environments that may include public clouds, service providers, and on-premises infrastructure. Desktop as a Service Selection (DaaS) Criteria Geography Where is the solution hosted? If you have users in Europe and North America but the solution is only hosted in the U.S., that's a problem. Performance Users can be extremely sensitive to desktop performance. Can the solution meet the performance expectations of all types of users? What about power users that need accelerated graphics? Scalability You may need to onboard large numbers of users on short notice. How quickly can that happen? Is it fully automated? Elasticity The number of users on the service will like- ly vary widely based on the day and time. Do you pay for resources even when they aren't in use? Security and Compliance All enterprises are concerned about security and some must comply with strict regulato- ry requirements. Does the solution address your security needs? Where's Your Data? Do users need to access cloud data services such as Dropbox or Google Drive? If users need data and services from your datacen- ter, how easy is it to integrate? If your data is in a public cloud, you may need a desktop solution that runs "near" your data. Ease-of-Use Is the solution easy and intuitive for users? Ease-of-Management Even the simplest environment requires configuration and customization. How easy is the solution to manage? Availability Your users' productivity will depend on this service. What's the SLA for availability? Software and Services Will the solution work with the authentica- tion, SSO, and other standards-based tools you use? Support What (if any) support comes with the service? What hours (in what time zone) is support available? Client Software What client software does the solution re- quire on each user's device? How will users obtain that software and how will you make sure it's up to date? Cloud Lock-In Does the solution lock you in to a particular public cloud? What happens when cloud prices change? Cost Pricing models vary widely among provid- ers. Is there a minimum term or minimum number of seats? Can you pay as you grow? Beware of hidden costs. One platform that encompasses these criteria is Xi Frame