Case Studies

The Challenge The City of Minneapolis had been working with their previous IT outsourcing partner for 13 years and desired to find a new managed services and outsourced IT partner to manage the City's IT infrastructure. In addi on, the exis ng network infrastructure was aging, and the City needed an experienced IT services partner to provide cloud and managed services that encompassed server, storage, network, security, database, OS and data protec on services. A er issuing a comprehensive RFP for outsourced IT services, the City of Minneapolis selected OneNeck® IT Solu ons out of a field of 18 prospec ve partners to handle this comprehensive list of services. The City chose OneNeck because of the company's track record in dealing with large customers making complex transi ons, as well as the projected cost savings, experience-backed Service Level Agreements (SLAs), flexibility and extensive cloud services. In signing the contract with OneNeck, O o Doll, CIO for Minneapolis, said, "Their ability to meet our objec ve for fast, flexible provisioning of services is only one of the reasons why the City selected OneNeck." OneNeck also has strong company roots in the Minneapolis-St. Paul area following the acquisi on of a local IT company by OneNeck's parent company, Telephone and Data Systems, Inc. (TDS). OneNeck has 65 employees based in the Minneapolis area and the ability to deliver a variety of hybrid IT solu ons including coloca on, managed services, hosted services and cloud compu ng. A er signing the mul -million dollar, five-year contract with the City, it was up to the OneNeck team to demonstrate they could do the job and implement a successful transi on in less than 10 months. The OneNeck® IT Solutions Answer Because of OneNeck's comprehensive hybrid IT service offerings, OneNeck had all of the resources needed to manage the City of Minneapolis' compu ng infrastructure. As part of the contract, OneNeck would provide coloca on services leveraging OneNeck's na onal footprint of concurrently maintainable data centers it owns and operates. One data center was to host the City's produc on applica on environment, while disaster recovery for mission-cri cal and business-cri cal applica ons would be supported from another OneNeck data center. OneNeck also was able to bring all the exper se required to maintain enterprise opera ons, including managed services for networking equipment such as routers, switches and firewalls across 70 loca ons. Data hos ng using OneNeck's' ReliaCloud® infrastructure-as-a-service (IaaS) pla orm was able to support more than 250 servers with 180 terabytes of data, including dedicated servers for non-virtualized assets. The OneNeck team also brought the exper se to transi on and upgrade cri cal components the City's PeopleSo environment to support human resources and finance. Migra on included transi oning and suppor ng hundreds of applica ons for specific city services, such as waste management, land management, parks and recrea on and more. The Company Minneapolis is the largest municipality in Minnesota with more than 400,000 residents, forming half of the Twin Ci es with the neighboring state capital, St. Paul. Minneapolis serves as a center of commerce for the region, including support for a large agricultural region with food processing, as well as manufacturing, compu ng and health services. In fact, 15 Fortune 500 companies maintain corporate headquarters in Minneapolis. Running the city's infrastructure requires a complex enterprise network with customized so ware for each government department and agency. Customer Case Study City of Minneapolis Keeping the municipal enterprise up and running

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