Ancillary Elements
In addition to RTO, RPO and workload considerations, you should also
consider the ancillary services offered by the DRaaS provider to ensure
they're the right fit. Here are some key ancillary elements to consider:
• Customer support, including availability, responsiveness and quality of
support.
• Service level agreements (SLAs) that define performance metrics
like RTO and RPO targets, uptime guarantees and penalties for non-
compliance.
• Compliance and regulatory requirements, including meeting industry
standards for compliance certifications, audits and regulatory
requirements like data residency and legal and regulatory alignment.
• Security features such as data encryption, access controls, monitoring
and alerts.
• Scheduled and automated testing and validation.
• Integration and compatibility with existing infrastructure, APIs and
connectors and hybrid and multi-cloud support.
• Customizable recovery plans and managed services, like day-to-day
management, health checks and performance optimization.
Effective disaster recovery planning lets you allocate resources efficiently
and prioritize the recovery of critical applications and data. Tiering your
workloads helps you establish that your DRaaS solution is aligned with your
continuity goals and that you've optimized your resource allocation.
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