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End User Computing - A Hybrid Multicloud Approach

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13 The ideal solution is one that allows enough flexibility to scale performance and capacity at similar rates, so neither gets too far out of pace from the other. In the past, this topic has caused a lot of issues. Many organizations have gotten themselves into performance and capacity planning trouble by scaling capacity faster than performance. Just because the solution has 5TB of free space does not mean it is able to scale by another 500 users. This scenario may cause the performance to suffer greatly. Administrators and IT leadership that do not have a solid understanding of how the solution scales can fall into this trap. Monitoring Monitoring is very important and often overlooked. When it comes to monitoring infrastructure in an EUC environment, administrators typically focus on the performance aspect. They need the ability to understand what is normal and when there is an active issue. Using the monitoring should be simple, while still providing a wealth of detailed information. This is not the case for many manufacturers, so one should look closely at what the monitoring experience is with each alternative. Another requirement is the ability to provide performance monitoring at the virtual machine level. Unfortunately, the majority of infrastructure vendors still cannot offer this level of visibility into the virtualization environment. Best-in-class infrastructure performance monitoring should give admins the ability to quickly look at the storage layer and determine if the storage performance issue is global or if it's isolated to a host, group of VMs, or just a single VM. By managing storage performance at the VM level, one can use a similar approach to managing the CPU and memory performance of a VM at the host level. Administrators need to know if a VM is temporarily using additional performance, or if it is a regular consumer of more storage performance than typical users. This will allow one to understand when there is a spike and when to be looking into something further to identify the issue.

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