Issue link: https://insights.oneneck.com/i/1433928
The Challenge When you're responsible for policyholders dealing with unthinkable and unforeseen circumstances, reliability is paramount. A policyholder naviga ng the complexi es of replacing their lost possessions does not care what technology solu ons their insurance provider u lizes. Their only concern is their provider's unfaltering reliability to facilitate their restora on back to normal. Rockford Mutual Insurance Company recognized this trust their policyholders place in them and, in turn, sought an IT partner that could provide up me and redundancy that policyholder trust requires. When Rockford Mutual Insurance Company determined their current coloca on facility was not a concurrently maintainable facility, could not scale to meet their needs and lacked the highest standards in opera onal processes, they started shopping around. "We did our due diligence," said William Hanby, Rockford Mutual Insurance Company's Chief Informa on Officer. "We needed an environment that focused on security of the infrastructure and reliability." The OneNeck IT Solutions Answer The answer to Rockford Mutual Insurance Company's need became apparent when they toured OneNeck's concurrently maintainable data center in Madison, Wisconsin. Built in its first phase in 2008, the now 60,000-foot facility features fully redundant data and power connec ons, along with on-site backup generators and carrier-neutral connec vity. Addi onally, the data center features 24/7 security, biometric access scanners, real- me tracking of staff and visitors and more than 50 HD closed-circuit cameras for monitoring. Hanby and his team determined this was the loca on to house their cri cal data, not just for backup, but for replica ng simultaneously, ensuring access to their data no ma er the circumstance. It was key to have their data physically within driving distance (less than 200 miles), but housed in a data center that could withstand the o en inclement weather in Illinois, which can include tornados in the summer and ice storms in the winter. The Company Organized in 1896, Rockford Mutual Insurance Company primarily writes automobile, homeowners, farmowners and commercial mul -peril in Illinois, Wisconsin and Indiana. Their mission is to provide service that exceeds the expecta ons of their agents, their policyholders while maintaining consistent surplus growth and capital preserva on. Customer Case Study Rockford Mutual Insurance Company Reliable private cloud and disaster recovery with a trusted partner