Issue link: https://insights.oneneck.com/i/1285685
Organiza on Maine Public Service Company Industry Public u lity Business Challenges Eliminate ongoing performance issues with Oracle 11.5.9 by upgrading to version 11.5.10 User Environment 105 users Applica on Oracle Applica ons version 11.5.10.2 10 Modules Oracle repor ng and analysis tools include Discoverer and ADI (ADI also used to upload journal entries and budgets) Technical Environment Dell PowerEdge 2950 for Produc on and Disaster Recovery Oracle Enterprise Linux 5 The Benefits When MPS first selected OneNeck, the two companies entered into a 10-year applica on management partnership. OneNeck was brought on board to improve opera onal efficiency, streamline internal procedures and create a solid founda on for implemen ng the company's long-term strategic projects. "The OneNeck/Oracle solu on was up against a tough compe ve field during the selec on process, but their collec ve reputa on was unmatched," said Michael Eaton, vice president of IT for Maine Public Service. "Plus, we determined they were best suited to enter into a long- standing, trus ng rela onship with us. The quick and thorough Oracle 11.5.10 applica on and 10g database upgrade was no trivial task. The successful outcome of this project proves we made the right decision." As a result of the Oracle upgrade, user sa sfac on with system performance improved drama cally. Report processing, which used to take one-to-two hours to run, are now completed within 15-20 minutes. Project accoun ng processes take 20-30 minutes instead of more than one hour. Response me decreased from 10-15 seconds to 3 seconds. Data query me fell from five minutes to 30 seconds or less. Now users navigate the applica ons and retrieve data more easily. By combining mul ple forms into one, data retrieval and reconcilia on became a straigh orward process. Under its current 10-year agreement, OneNeck con nues to manage the Oracle environment, systems and infrastructure for MPS. OneNeck provides one-to-one a en on and leverages their Oracle Cer fied Partner status to escalate any issues and solve them quickly. In addi on, MPS engages OneNeck for other enhancement projects as needed. As with all customers, OneNeck helps MPS align its vision, objec ves and strategy with the right ERP solu on to support business objec ves. Most importantly, OneNeck has helped MPS put the power back into its Oracle ERP applica on. About OneNeck IT Solutions OneNeck IT Solu ons LLC offers hybrid IT solu ons including cloud and hos ng solu ons, managed services, enterprise applica on management, advanced IT services, IT hardware and top- er data centers in Arizona, Colorado, Iowa, Minnesota, New Jersey, Oregon and Wisconsin. OneNeck's team of technology professionals manage secure, world-class, hybrid IT infrastructures and applica ons for businesses around the country. OneNeck is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS]. TDS provides wireless; cable and wireline broadband, TV and voice; and hosted and managed services to approximately six million customers na onwide through its businesses U.S. Cellular, TDS Telecom, OneNeck IT Solu ons LLC, and TDS Broadband Service LLC. Visit tdsinc.com. Maine Public Service Summary OneNeck.com 855.ONENECK Part #2.9.14_CSMPS_0116_v2 ©2016 OneNeck IT Solutions LLC. All rights reserved. All other trademarks are the property of their respective owners.