Case Studies

Organiza on A-dec, Inc. Industry Manufacturing Business Challenges Support daily ERP system opera on Provide applica on exper se Free-up in-house IT staff for strategic projects Applica on Infor Baan 4c4 / Oracle DB Infor Baan E-Sales / E-Config (OrderNet) Directory Smart Portal Infor BridgeLogix Barcoding QAD/Precision/Trax Shipping Hyperion/Essbase Gentran EDI Carousel Warehouse Mgmt Technical Environment IBM AIX Unix / HP EVA Disk Over 200 Windows Servers Over 120 LAN/WAN Devices Microso Windows Hyper-V VMware Microso Data Protec on Manager (DPM) Symantec Netbackup About OneNeck IT Solutions OneNeck IT Solu ons provides world-class, hybrid IT solu ons for thousands of businesses around the globe. From cloud and hos ng solu ons to managed services, ERP applica on management, professional services, IT hardware and top- er data centers in Arizona, Colorado, Iowa, Minnesota, Oregon and Wisconsin, OneNeck has the exper se to help customers navigate the cloud to get the right applica on on the right cloud at the right me. OneNeck is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS]. A Fortune 500® company, TDS provides wireless; wireline and cable broadband, TV and voice; and hosted and managed services to approximately six million customers na onwide. A-dec Summary "I consider the collabora ve nature of the rela onship between A-dec and OneNeck to be an excellent model for the type of partnership needed with key providers. Together we are able to proac vely iden fy opportuni es as well as respond quickly and construc vely to issues that may arise, providing industry- leading service levels to our end users." Yolanda Green Informa on Services Manager A-dec With OneNeck on-board, A-dec's IT personnel were able to assume more effec ve roles. In-house technical resources transi oned away from day-to- day applica on support and toward strategic projects. They became business analysts who worked on longer-term objec ves such as increasing overall organiza onal efficiency, developing new processes and enlis ng user input for be er opera ons. This new role helped keep A-dec on track to accomplish its corporate goals and improved employee sa sfac on. With its unmatched ERP exper se, OneNeck has op mized A-dec's applica on environment and provides all the required daily support. OneNeck has become a valuable business partner leveraging A-dec's IT infrastructure to help improve their opera ons. The Benefits A-dec's IT environment is now running smoothly with OneNeck support systems in place. A-dec's in-house team con nues to make inroads with strategic projects that significantly impact the organiza on. OneNeck provides a full complement of IT services to help A-dec remain the market leader in dental equipment manufacturing. "OneNeck added the crucial components to our IT environment. They provided the much-needed applica on exper se and support to our organiza on so our in-house team could implement strategic projects," said Yolanda Green, Informa on Services Manager. "Plus, their customer-in mate and single-point- of-accountability approach has earned them our full trust. We con nue to work closely with them on mission-cri cal ini a ves." By taking an incremental approach to the partnership, A-dec took the me to become comfortable with the strategy and build a rela onship that has been growing stronger every day for over a decade. Addi onally, OneNeck was able to learn A-dec's business from the ground-up to provide the best tailored and flexible solu ons. OneNeck complemented the exis ng IT group rather than replaced it. The result was a cost-effec ve solu on that gave A-dec the best of both worlds: daily support, readily available world-class technical resources and exper se, and in-house IT personnel available to tackle crucial strategic projects that would add real business value. OneNeck.com 855.ONENECK Part #9.2.1_CSADEC_0116_v2 ©2016 OneNeck IT Solutions LLC. All rights reserved. All other trademarks are the property of their respective owners.

• Cover