Case Studies

Organiza on Musicnotes.com Industry Retail Business Challenges Aging IT Infrastructure Desire to exit the business of managing infrastructure Need for a highly available, high- performing cloud pla orm User Environment Millions Applica on Environment Proprietary, Microso based e-commerce applica on Technical Environment 3 Tier applica on with load balanced web front end, applica on and high- availability database server environment About OneNeck IT Solutions OneNeck IT Solu ons provides world-class, hybrid IT solu ons for thousands of businesses around the globe. From cloud and hos ng solu ons to managed services, ERP applica on management, professional services, IT hardware and top- er data centers in Arizona, Colorado, Iowa, Minnesota, Oregon and Wisconsin, OneNeck has the exper se to help customers navigate the cloud to get the right applica on on the right cloud at the right me. OneNeck is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS]. A Fortune 500® company, TDS provides wireless; wireline and cable broadband, TV and voice; and hosted and managed services to approximately six million customers na onwide. Musicnotes.com Summary The OneNeck solu on included our enterprise grade, highly available and high-performing Infrastructure as a Service pla orm, ReliaCloud®, that would run Musicnotes.com's e-commerce site. To support their business requirements, OneNeck customized the configura on of several of the infrastructure components including: • Database servers – Configured to match the needs of the code base. • Storage – Configured to support a highly-transac onal and integrated applica on. • Network load-balancing – Configured to support an always on, global audience, highly-transac onal e-commerce applica on. "Thanks to a generous proof of concept period from OneNeck, we were able to test and validate the proposed environment extensively, ul mately giving us piece of mind that the ReliaCloud pla orm would meet our business requirements," said Higgins. With ReliaCloud, Musicnotes.com has the flexibility to acquire IT services as they need them. Provisioning new resources to validate new ini a ves can be done with ease and without having a no ceable impact on their site. The Benefits Maintaining ongoing customer rela onships is central to the Musicnotes. com brand. The company focuses on serving and suppor ng customers pre- and post-purchase, providing a top-of-class e-commerce experience as well as innova ve tools and applica ons. They have been able to con nue delivering on this promise by leveraging their reliable state-of- the-art, "always available" and "always secure" ReliaCloud environment. "With ReliaCloud, we are able to focus on building technologies that enhance our customers' interac on with both our e-commerce site and our applica ons," Higgins said. "This allows us to ensure posi ve, con nuing interac on through all stages of the customer journey." In addi on, partnering with OneNeck enabled Musicnotes.com to reduce IT spend as they no longer had to invest capital in refreshing their IT infrastructure. Their internal IT resources now have access to top- er support via OneNeck's deep bench of exper se, as well as the ability to access cu ng edge and best-of breed technologies to support their IT ini a ves. Higgins concludes, "Musicnotes.com has enjoyed working with OneNeck. From the very beginning we knew that our success was important to OneNeck, and that they were willing to go the extra mile to help us a ain it. OneNeck is truly an extension of our organiza on." OneNeck.com 855.ONENECK Part #9.2.36_CSMNO_0317_v1 ©2017 OneNeck IT Solutions LLC. All rights reserved. All other trademarks are the property of their respective owners.

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