Issue link: https://insights.oneneck.com/i/1164660
About OneNeck IT Solutions OneNeck IT Solu ons LLC offers hybrid IT solu ons including cloud and hos ng solu ons, managed services, enterprise applica on management, advanced IT services, IT hardware and top- er data centers in Arizona, Colorado, Iowa, Minnesota, New Jersey, Oregon and Wisconsin. OneNeck's team of technology professionals manage secure, world-class, hybrid IT infrastructures and applica ons for businesses around the country. OneNeck is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS]. TDS provides wireless; cable and wireline broadband, TV and voice; and hosted and managed services to approximately six million customers na onwide through its businesses U.S. Cellular, TDS Telecom, OneNeck IT Solu ons LLC, and TDS Broadband Service LLC. Visit tdsinc.com. Infrastructure Hosting A turnkey IT solu on on your provider's infrastructure or reloca ng your infrastructure to their data center. Typical services include 24/7 support, infrastructure management, security management, opera ng system administra on and disaster recovery. You get the advantage of proven ITIL best prac ces, world-class technology and compliance experience. Application Managed Services This service can be added to remote managed services or infrastructure hos ng. This involves managing projects through your applica on layer. Projects can range from Ac ve Directory, Terminal Services and Microso Exchange to more complex applica ons like ERP systems, business intelligence and data warehouses. Full Managed Services A partner runs all your organiza on's IT func ons while your IT leadership focuses on developing IT strategies based on the business' objec ves. The IT strategy is then executed by your strategic partner. The partner also handles day-to-day aspects of IT user support. The Benefits of IT Partnership Real Company Scenario #1 Company #1 managed most of their IT opera ons in-house, while applica on and database administra on was handled by a contractor. The infrastructure was colocated at a third-party data center. This arrangement created three independent groups managing the various IT projects. In addi on, the company had no guaranteed SLAs, no disaster recovery plan, no true 24/7 support, no centralized monitoring, no centralized change management and patches were incremental cost projects. The company selected OneNeck to manage their IT environment and almost immediately no ced several improvements to performance and cost. Now they receive guaranteed SLAs, disaster recovery with 72 hours RTO and 24 hours RPO, 24/7 live support, centralized monitoring on all levels, centralized change management and issue resolu on, patches included in the monthly cost, an upgrade to database 10gR2 and an infrastructure refresh during the transi on. In addi on, OneNeck projects a cost savings for Company #1 of 37 percent over three years. Before OneNeck: Three independent groups managing IT projects n No Guaranteed SLAs n No Disaster Recovery n No 24/7 Support n No Centralized Monitoring n No Centralized Change Management n Patches not included With OneNeck: Centralized hos ng and management n Guaranteed SLAs n Disaster Recovery with 72 hours RTO and 24 hours RPO n 24/7 Live Support n Centralized Monitoring n Centralized Change Management and Issue Resolu on n Patches Included in Monthly Cost Real Company Scenario #2 Before partnering with OneNeck, Company #2 was hosted and managed by Oracle OnDemand while several integrated third-party applica ons were hosted and managed in-house. This model created complex dependencies during refreshes, patching and upgrade projects. In addi on, Company #2 did not have guaranteed SLAs. At the same me, they had spo y disaster recovery, no centralized monitoring or centralized change management and unpredictable support costs. When Company #2 enlisted OneNeck for managed services, all applica ons became centrally hosted and managed. In addi on, OneNeck provided refreshes, patching and upgrade projects. Company #2 now had guaranteed SLAs, disaster recovery with four hours RTO and 30-minute RPO, centralized monitoring and repor ng on all levels, centralized change management and issue resolu on, and fixed and predictable support costs. OneNeck projects a costs savings for the company of 25 percent over three years. Before OneNeck: Three independent groups managing IT projects n No Guaranteed SLAs n Spo y Disaster Recovery n No Centralized Monitoring n No Centralized Change Management n Unpredictable Support Costs With OneNeck: Centralized hos ng and management n Guaranteed SLAs n Disaster Recovery with 4 hours RTO and 30-minute RPO n Centralized Monitoring n Centralized Change Manage- ment and Issue Resolu on n Fixed and Predictable Support Costs Summary The examples depict real cost savings from leveraging OneNeck's hosted and managed services. In both situa ons, the companies lowered costs with centralized opera ons, improved system performance, overall user experience and customer service. There's no right way to manage your IT infrastructure. If you first iden fy the key issues and accurately determine the cost of those areas within your business, that will help you understand the costs and benefits of working with an IT services partner. Next, look at the management models available and compare the strengths and weaknesses of each, paying close a en on to cost impact and your strategic business needs. Once these issues are clear, making the decision becomes much easier. OneNeck.com 855.ONENECK Part #2.6.18_CSHMS_0116_v2 ©2016 OneNeck IT Solutions LLC. All rights reserved. All other trademarks are the property of their respective owners.