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Considera on 8: Availability
Your IT needs aren't limited to 9-5 business
hours. One of the major advantages of managed
services is being covered 24 hours a day, 365
days a year. Ask poten al providers about
their availability, and ensure that they will be
monitoring and managing your systems around
the clock, year-round.
Make sure that your MSP has designated
and provisioned support personnel readily
available to help. Ideally your service provider
has a Network Opera ons Center (NOC) who
is monitoring your infrastructure health and
can work with you immediately, regardless of
the me of night. Try calling the number they
provide at night and see who answers.
AVAILABLE
Morning, Noon or Night
& Anywhere in Between
