5 Essential Steps for Digital Transformation Success

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5 Essential Steps For organizations to thrive in an evolving digital environment, digital transformation must occur sooner rather than later. Luck won't get you there, but with the right strategy and people, you'll be off to a great start. for Digital Transformation Success Provide or hire a dedicated, expert digital transformation team using internal and/or external resources. Also, give digital transformation a dedicated budget to get efforts off the ground and provide funding for ongoing planning and development. T E A M & B U D G E T 5 M O N I T O R AN D M E A S U R E Involve employees early on, setting guidelines, communicating clear expectations and providing ongoing feedback. Establish and monitor metrics that align with customer-centric objectives. 4 Acknowledge employee concerns about change. Introduce new digital procedures and technologies with care, integrating them with existing operations. Provide the tangible support needed to achieve employee buy-in and readiness. I N T E R N A L R E S I ST AN C E 3 Transformation starts at the very top, with the entire C-suite communicating the vision and modeling a transformative mindset throughout the organization. 2 T O P - DO W N S U P P O R T Ask what's important to your external and internal customers. The answers will generate a cohesive vision, guide strategic planning and set priorities. CU S TOM E R - C E N T R I C S T RA T E G Y 1

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