While many businesses have leveraged digital strategies for years, the sudden pivot in 2020 remote workforces and virtual customer experiences accelerated transformation strategies. The top business goals in 2020 reflected a renewed focus on improving business efficiency, customer experience, and employee productivity.
To meet these new imperatives, organizations rushed to the cloud to execute the initiatives. As a result, many experienced challenges such as high workload repatriation, exposed cybersecurity vulnerabilities, and spiraling costs.
